It’s possbile for the ZipnHang line to break. This may happen on doors that are hard to open and close. Friction between a door and door frame can damage and cut through the ZipnHang line. If you find signs of scraping/rubbing near your door’s upper corners, the ZipnHang lines may weaken and/or break.
If your ZipnHang line broke, we will provide a replacement up to one year from the date of purchase. Please Click here to request a replacement.